How Did Ferries Perform in 2016? Survey Results Released

— from Jerry Litt, Chairman, State Transportation Commission —

The Washington State Transportation Commission (WSTC) has released the results of several completed 2016 Ferry Riders Opinion Group (FROG) surveys. We would like to share the results of these surveys with you so you can see how riders like you view key ferry issues as well as how Washington State Ferries (WSF) 2016 winter performance was rated.

Click on any of the links below to see the summary of results for each survey.

Cumulative Summary of All Studies:
2016 WSF Cumulative Summary Report – Summary of key results of the individual surveys listed below

Individual 2016 WSF Studies:
Summer Ferry Performance Survey – WSF summer performance results by occasional/recreational riders and FROG members
Summer Reservation Survey – FROG member’s opinions on WSF reservation system
Winter Ferry Performance Survey – FROG member’s appraisal of WSF winter period performance
Freight Customer Survey – Freight scheduler’s appraisal of WSF service/performance
General Market Assessment – Results of statewide Washington citizen’s usage and views of WSF
Ferry Naming Quick Poll – Results of a short survey regarding naming the newest Washington state ferry

All of the full reports are available on the Transportation Commission’s website as well: 2016 Ferry Riders Opinion Group (FROG) Full Survey Reports.

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